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Shipping prices are calculated based on the weight and size of the product and items are shipped by Royal Mail or Parcelforce wherever possible.

We aim to dispatch all in stock items within 24 hours and delivery is usually within 2-5 working days.

Please note we dispatch items Monday to Friday with the cut off times shown below for same day dispatch.

All items ordered before 09:00 GMT on these days will be dispatched the same working day (excludes bank holidays and our annual holiday periods). Any items purchased after 09:00 GMT or on non-dispatch days will not be dispatched until the next working day.

We are aware of delays with Royal Mail in some areas and items are taking considerably longer to arrive. Please bear this in mind when placing an order. We always retain a copy of the postage label and the Royal Mail Manifest which is run once a day shortly after 09:00 GMT. We are unable to advise where your item is once dispatched unless you have chosen a paid for tracked service. Please also note, Royal Mail do not class an item as lost until ten working days after the dispatch date, and no claims for lost items will be accepted, until this time period has been exceeded.

In the unlikely event that your order has been lost in transit, we will do our best to replace it as soon as possible (subject to product availability). Please be aware that you must contact us within 60 days of the dispatch date of your order if it hasn’t arrived via the postal service. Unfortunately, claims for lost in transit orders after this time cannot be accepted.

Pre-orders and Back orders

Any in stock products ordered at the same time will be held until the pre-order or backorder is ready to go. Additional shipping costs will apply if the in stock items are to be sent before receipt of the pre-order or backorder product.

Important - We do not currently ship items to the Channel Islands.

British Forces Post Office (BFPO) - We are unable to dispatch items to BFPO addresses. Any orders with a BFPO address will be cancelled and the payment refunded.

International Orders

We do not currently ship to any address outside of the United Kingdom. Please do not use freight forwarders or any other kind of shipping service to get around this. Any order with a billing address outside of the United Kingdom will be cancelled and the payment refunded.

Terms and Conditions

Liability for any supplementary costs incurred by a customer caused by a delayed / lost / misrouted orders.

We want you to be happy with your purchases and the service you receive from SGS Model Store. Please read these terms before placing an order which tell you how your purchase is dealt with, delivery and any return that might be necessary. This is followed by Terms of Use for this website including copyright issues.

Returns And Cancellation Policy:

The cost of returning unwanted goods is your responsibility. You have 14 days from the date you receive your order to advise us if you wish to return anything, you then have a further 14 days to actually send the goods back from the date you have informed us. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them.

Goods should be returned to the following address. Please enclose a note of your order number with your returned goods (this is shown on your order confirmation email and delivery note).

SGS Model Store 'Returns'
229 Stanks Drive
Stanks
Leeds
West Yorkshire
LS15 5BN
United Kingdom

Please ensure returned goods are suitably packed for transport. Do not write on the product packaging.

CONDITION

All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear.

We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.

DAMAGED, MISSING, FAULTY OR INCORRECT GOODS

Please carefully inspect your packages when they arrive. If packaging is open or damaged, please contact us by email or the contact form provided. You may also choose to refuse the delivery and mark as 'damaged' (the goods will be returned to us). We do not accept delivery damage claims if delivery is to a mailbox service address.

Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details by email at sales@sgsmodelstore.com You must tell us within 48 hours of receipt.

If there is a problem with the delivered item please keep all packaging and instructions and do not use. If your order was delivered to a UK address, please return the item and upon receipt we will pay your return postage costs to the face value of the postage stamps used and a replacement will be sent as soon as possible. 

Goods will be checked upon return. They must be complete and include all packaging and instructions. If goods returned as faulty are found not to be so, we consider the return as the point further down, 'Cancellation and Unwanted items'. We will let you know so you may decide how to proceed.

We do not offer compensation in the event of a product being faulty, incorrect or damaged but will get any problem rectified as quickly as possible. We always try to ensure that your order arrives correct and in perfect condition.

If you have received a packaged product and the cards inside are faulty SGS Model Store are not liable for this. Please contact the manufacturer to dispute this.

REFUND FOR DAMAGED, MISSING, FAULTY OR INCORRECT GOODS

We will refund the basic delivery cost (if applicable), but not added delivery costs such as weekend delivery. We will reimburse you within 14 days of a return to us, or proof of postage to us. (Usually as soon as goods are checked). If requested you must provide proof of purchase (if you do not have this and we are able to track your order, we may at our discretion still refund you, but we may ask you for proof of your identity and address). If you paid by credit or debit card we will only make a refund to the same card.

CANCELLATION AND UNWANTED ITEMS

If you need to cancel an order you have already placed, you are intitled to a full refund up until the order has been shipped. If your order has been sent out, you will have to return the item back to us in undamaged and unopened. SGS Model Store will issue you a full refund. Please note postage is paid by the buyer.

You have the right to amend any order you have already placed with SGS Model Store up until the moment the order has been dispatched. Please contact us via email to discuss changes to your order.

You should inform us by email at sales@sgsmodelstore.com.

This policy excludes special order or bespoke items which have been ordered to your specification from available options, or that we do not normally hold in stock.

Special orders are clearly indicated by a lead time shown in the product description of more than 2 weeks. These items are not returnable. If you are unsure as to whether an item is special order please contact us before making your purchase.

Your statutory rights are not affected under 2014 the Consumer Contracts Regulations.

ORDER ACCEPTANCE

This website offers information on our products and the ability to place your order for such products. Order acceptance and the completion of a contract between you and us will take place only when you make full or part payment at checkout, unless you cancel the order in accordance with our terms as below, or we do not accept it or later cancel the order in accordance with our terms below. For orders placed at our shop a contract of sale occurs at the point of full or part payment.

NON ACCEPTANCE / REFUSAL OF TRANSACTION

We reserve the right not to accept your order or to cancel your order if any of the following apply:
We have been unable to process your payment, or payment is later cancelled by a bank or merchant service provider.
Payment has been made fraudulently or by illegal means.
The goods are unavailable from our stock.
The item/s are no longer currently available from the manufacturer.
We have made an error in product pricing, delivery cost or product description.
We do not supply to your address.

In the event that your payment has been received in part or full for an order which is subsequently cancelled you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used).

ORDERING AND DELIVERY

General
We try our utmost to ensure you receive an excellent delivery service. If something goes wrong we will try to rectify it. We do not offer compensation in the event of errors such missed, delayed or incorrect deliveries.

Delivery may be made by Royal Mail or courier

If you specify a third party mailbox address we will not accept responsibility for any loss or damage after delivery is received (the point at which the courier delivers the parcel/s) as the parcel will be in the hands of another party. We will provide a standard record of delivery only.

Charges
Delivery charges will be shown at the time of order and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance.

At checkout you need to select a delivery option appropriate to your location and the goods you are purchasing. If you select an incorrect option we will contact you and request payment of any additional charges.

Lead Times
Lead times are estimates and we do not offer compensation for delays. The expected delivery time is usually shown on our website in days or weeks. This is provided as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible.

Despatch
You will be informed of dispatch by email. You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery.

Delivery Method
We will deliver to you using the most suitable and economical method available to us at our discretion.

Delivery Attempts
Products delivered to you by one of our courier services offers a maximum of three delivery attempts. If you are unavailable a note will usually be left or email sent. If you miss delivery on several occasions the parcel will be returned to us. You will be charged for redelivery.

Product Specification
We provide a description of each product this is provided to the best of our knowledge. We will not be responsible for errors or omissions or minor variances in colours, finishes and specification.

HOW TO COMPLAIN
We try to get things right, but if we do make a mistake please let us know and we will do our very best to resolve the matter to your satisfaction email sales@sgsmodelstore.com

WEBSITE USE TERMS AND CONDITIONS

1.USE OF THIS WEBSITE
2.WEBSITE DISCLAIMER
3.PRIVACY POLICY
4.WHAT WE COLLECT
5.WHAT WE DO WITH THE INFORMATION WE GATHER
6.SECURITY
7.HOW WE USE COOKIES
8.LINKS TO OTHER WEBSITES
9.CONTROLLING YOUR PERSONAL INFORMATION

1.USE OF THIS WEBSITE

If you browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SGS Model Store’s relationship with you in relation to this website.

The term ‘SGS Model Store', ‘us’, 'our' or ‘we’ refers to the owner of the website whose name is Shaun Senior t/a SGS Model Store, 229 Stanks Drive, Stanks, Leeds, West Yorkshire, LS14 5BN UK. The term ‘you’ refers to the user or viewer of our website.



The use of this website is subject to the following terms of use:

· The content of the pages of this website is for your general information and use only. It is subject to change without notice.

· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

· From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

· You may not create a link to this website from another website or document without our prior written consent.

· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

2.Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by SGS Model Store and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of SGS Model Store. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, SGS Model Store takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

3.Privacy policy

This privacy policy sets out how SGS Model Store uses and protects any information that you give SGS Model Store when you use this website.

SGS Model Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

SGS Model Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from July 2018.

4.What we collect

We may collect the following information:

· name and job title

· contact information including email address

· demographic information such as postcode, preferences and interests

· other information relevant to customer surveys and/or offers

The information we collect may be held in the UK but will also be transferred to the US as our website is operated by a US company. By checking out through our website you agree that your information will be transferred to the United States.

5.What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

· Internal record keeping.

· We may use the information to improve our products and services.

· If you opt in we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

7.Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The information we collect at checkout may be held in the UK but will also be transferred to servers in United States and Canada operated by our selected e-commerce website provider (Shopify). By checking out through our website you agree that your information will be transferred overseas. Shopify protects personal data according to the requirements of the GDPR as it is transferred to the United States and Canada and stored.

7.How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

8.Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

9.Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

· whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to Mailing List, SGS Model Store, 229 Stanks Drive, Stanks, Leeds LS14 5BN or emailing us at sales@sgsmodelstore.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to SGS Model Store, 229 Stanks Drive, Stanks, Leeds LS14 5BN.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.