30-Day Return Policy

The cost of returning unwanted goods is your responsibility. You have 30 days from the date you receive your order to advise us if you wish to return anything. This period begins on the day after you (or any person who you nominate to take delivery), receive the Goods. This is the "cooling off period". We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them.

Goods should be returned to the following address. Please enclose a note of your order number with your returned goods (this is shown on your order confirmation email and delivery note).

SGS Model Store 'Returns'
229 Stanks Drive
Stanks
Leeds
West Yorkshire
LS15 5BN
United Kingdom

Please ensure returned goods are suitably packed for transport. Do not write on the product packaging.

CONDITION

All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear.

We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.

Non-Returnable Items

The following items are not eligible for return unless they are faulty:

• Opened paints, glues, or other consumables.
• Custom orders or personalised items.
• Gift cards.

Faulty or Damaged Items

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order. We will arrange a replacement, exchange, or refund, including return shipping if applicable.

REFUND

We shall refund the cost of the goods, minus the postage charge, to the original account charged. Once the returned goods have been received in a satisfactory condition we shall refund the original account charged within 14 days. Customers are liable for the costs involved in returning unwanted goods to us. We will reimburse you within 14 days of a return to us, or proof of postage to us. (Usually as soon as goods are checked). If requested you must provide proof of purchase (if you do not have this and we are able to track your order, we may at our discretion still refund you, but we may ask you for proof of your identity and address). If you paid by credit or debit card we will only make a refund to the same card.