When you place an order for a pre-order for a future release item your payment will be taken at the time of ordering. You will receive an automatic order confirmation notification. This email means that your pre-order has been processed and is ready for dispatch once the item is released and we have received the stock from our suppliers. If the item still shows as a pre-order on our website then this means it has not yet been released. You can however contact us to find our it's latest release date: firstname.lastname@example.org.
You can cancel a pre-order at anytime and receive a full refund up to receiving a notification of dispatch. Once the item has been dispatched then our normal return process will apply.
Any in stock products ordered at the same time will be held until the pre-order or backorder is ready to go. Additional shipping costs will apply if the in stock items are to be sent before receipt of the pre-order or backorder product.