Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@sgsmodelstore.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
     Shaun Senior t/a SGS Model Store
     Returns Department Tracking #
     229 Stanks Drive,
     Leeds, West Yorkshire, LS14 5BN, United Kingdom

3. Include in your package a signed letter stating the reason for your return.

Return Exceptions

Items can not be returned if they are opened or have been used unless they are proven to be faulty.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

All returns are evaluated before being processed

Exchanges

You will have to pay return shipping on items returned due to either the wrong item has been purchased or you have changed your mind. 

This does not affect your statutory rights.